Position Overview
The Receptionist is the “face” of Jacob Bros and is responsible for initial contact with internal and external clients in person at the Jacob Bros head office or by telephone. This position is considered to be focused on customer service.
Primary Tasks/Responsibilities
• Answers incoming telephone calls and routes them to staff or takes messages
• Welcomes clients at front desk and answers or refers inquiries to appropriate individual
• Maintains telecommunication system by following manufacturer’s instructions for phone and console operation which includes training in-house staff
• Updates and distributes staff contact list on a regular basis
• Orders new and replacement corporate fuel cards and BC Ferry cards
• Orders company business cards and maintains stock at reception
• Takes care of all BC Ferry reservation requests for staff
• Manages meeting room bookings through Outlook
• Arranges inbound/outbound courier packages including cost coding for A/P
• Prepares incoming and outgoing mail and maintains postage meter
• Prepares project files, labels, and tabs and maintains project filing
• Provides corporate standard telephone greeting for new employees
• Prepares and collates documents as requested by estimating manager or project managers
• Updates employee/client contact information for photocopiers, arranges service calls, reports monthly counts, and orders toner and waste cartridges
• Orders office supplies for Surrey office and project sites, (upon request) includes organization and inventory control
• Assigns project/personal mail slots at Surrey office
• Ensures the reception area is clean and tidy
• Maintains first floor Surrey office coffee machines and lunch room area
• Arranges the “bell ringing” as required
• Ensures items on Surrey office lunch room bulletin board are current and pertinent
• Updates Receptionist manual detailing the requirements of this position on a regular basis
• Other administrative duties as requested by Administrative Supervisor
Reporting Relationship
The Receptionist reports to the General Manager
Required Qualifications
• One (1) or more years' experience in an administrative role for a general contractor, sub-contractor, or engineering firm is preferred
• Diploma or Undergraduate Degree in Business Administration or related field preferred
• Strong communication skills (written and verbal) and business acumen
• Proven track record of strong organization skills with great attention to detail
• Proven track record of superior multi-tasking and time management skills
• Proficiency with Microsoft Office – Outlook, Excel, and Word
• Pleasant/outgoing personality
Work Location
The Receptionist position is based in the corporate head office in Surrey, BC.
Key Traits for this position
The receptionist may be the first point of contact for customers, subtrades, suppliers and public with Jacob Bros. Construction. It is imperative that this initial contact be a positive experience. The position requires a cheerful and positive individual that is outgoing and willing to take an interest in the person, either on the phone or face to face. The switchboard is high volume, so a balance of care and expedience is required at times. Due to the public exposure from company vehicles and project sites, this position quite often requires strong listening skills, diplomacy and patience in order to direct calls to the appropriate company individual. Being on time and consistent attendance is critical as the switchboard coverage is Monday to Friday and backup from the administration team is required daily.